Though this statement is never uttered, the response to potential job loss, to reprimand, to getting caught is to work better. What a shame.
Many people do as little as possible to do their jobs. After the first 90 days its seems that they’ve found the bottom of the range of acceptability and expectations and work [...]
Archive for the ‘Uncategorized’ Category
I work better when threatened….
Posted in Uncategorized on December 2, 2008 | Leave a Comment »
Start at the Beginning
Posted in Uncategorized, tagged customer service, staff, training on September 21, 2008 | Leave a Comment »
One goal of a quality customer service department should be to prevent complaints. How to do this? The following three steps are a start:
Top executives set the tone and expectation by putting forth customer-friendly/customer-focused policies throughout the organization.
All personnel involved directly with customers are trained, not only on company policy, but also on communication skills. [...]
Customer Service is Dead!
Posted in Uncategorized, tagged business, customer service, service on August 4, 2008 | Leave a Comment »
No it’s not! It’s just not what we want it to be, yet.
Yes, the lament has been heard around the world…over and over and over again. And for good reason, too.
For many years, the larger corporations like Verizon, Dell, AT&T and others have sent their customer service departments overseas. Not a bad idea at first [...]
Are Freebies and Discounts the Answer?
Posted in Customer Feedback, Uncategorized, tagged customer engagement, customer service, service on July 20, 2008 | Leave a Comment »
Regardless of the industry you work in, whether it’s in service like insurance or hospitality, or retail/wholesale like a gift shop or manufacturer of custom equipment, if a customer is not satisfied what do you do?
Some companies have a policy of providing immediate discounts to any customer that calls in with a complaint. While others offer [...]
Low Pay, Low Service
Posted in Uncategorized, tagged bad service, compensation, customer service, pay, quality people on June 30, 2008 | Leave a Comment »
How often have you heard the lament “where did good customer service go?”
Has anyone stopped to think that we’re getting what we pay for?
What do you think a quality Customer Service Rep should be paid? Consider all the aspects of their job before you answer. The following is a short list of job duties for [...]
Today is the First Day…
Posted in Uncategorized, tagged bummed out, customer service, downer, enthusiasm, time management, working too hard on June 23, 2008 | 1 Comment »
Where is your enthusiasm?
Feeling a bit down and unsure how to get your smile back?
Remember the saying “Today is the first day of the rest of your life?” Then let’s apply the principle to today. Can you recall the enthusiasm you had during your first week on the job? Why did you have it then [...]
Change will happen, now deal with it
Posted in Uncategorized, tagged adaptability, anxiety, change management, customer service, surviving a merger on June 16, 2008 | Leave a Comment »
During the morning meeting your manager announces that the company has been purchased by a competitor. The two companies will be merging all departments by year end, the headquarters will be located in a different state and your jobs are safe. Now, on to the rest of the meeting.
Of course, at this point you simply [...]
