How would you know? It’s easy to measure the bad customer service, just review the complaints that come in. But I recommend that you not stop there. I’ve talked with supervisors and managers who have reviewed the complaints, taken action to rectify the issue and believed that by reducing complaints they’ve improved customer service. This [...]
Archive for February, 2009
Are You Offering Good Customer Service?
Posted in Customer Feedback, Quality Assurance, tagged assessing service, bad service, business, customer engagement, feedback, quality on February 6, 2009 | Leave a Comment »
