Though this statement is never uttered, the response to potential job loss, to reprimand, to getting caught is to work better. What a shame.
Many people do as little as possible to do their jobs. After the first 90 days its seems that they’ve found the bottom of the range of acceptability and expectations and work very hard to not exceed it.
These are NOT World-Class customer service people.
Instead, there are those who seek the high end of the range of acceptable behavior and expected work ethics -and strive to not only achieve that high end of the range but to exceed it. Thereby raising the bar and level of service they offer to their customers.
It doesn’t matter what the job description says, what matters is how your customers respond after having a conversation with you.
