Really? And is that within your job description? Honestly.
When hired to do a job it is expected that you will put forth the effort to be the best person for the job. This includes utilizing all of the skills you talked about during the interview. As well as learning the new skills your employer has provided training for. As well as learning new skills on your own.
World-Class customer service is all about doing your job – and then some.
It is all about doing the best you can do – and then some.
It is all about putting forth more than 90% of the effort necessary to do the job.
It is NOT about relying on the ‘understanding’ of your manager, your supervisor, your boss.
World-Class customer service requires that you not only put forth the 100% effort to do the job you were hired to do, but also to throw in an additional 10% or 15% or whatever is necessary to exceed your customer’s expectations.
“But I’m doing the best that I can” is not an acceptable response to anyone asking you to do your job. If that is your answer then maybe you need to seek work elsewhere. Just a thought.
